Shipping

At Grit, we are proud to offer worldwide shipping for our customers. Please review the following details regarding our shipping process, delivery times, and costs.

1. Order Processing

All orders are processed within 2 business days (excluding weekends and holidays). Once your order is processed and shipped, you will receive a confirmation email with your tracking information.

Please Note: Processing times may be slightly extended during peak seasons or due to high order volumes.

2. Shipping Costs

Shipping costs are calculated at checkout and depend on the destination of your order. International shipping rates vary based on the destination country, the size, and the weight of the package. You will be able to view the total shipping cost during the checkout process before completing your purchase.

3. Estimated Delivery Times

Our estimated delivery times are as follows:

Domestic (Within Hong Kong): 2 business days.

International: Typically, 7-14 business days, depending on your location.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing, holidays, or carrier delays.

4. Customs, Duties, and Taxes

International shipments may be subject to import taxes, customs duties, and fees, which are levied once the package reaches the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Please Note: Customs policies vary by country. We recommend contacting your local customs office for more information on potential fees before placing your order.

5. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment.

6. Undelivered Packages

If your package is returned to us due to an incorrect shipping address or failure to pick up from the carrier, we will contact you to arrange for reshipment. Additional shipping fees may apply for resending the package.

7. Lost or Delayed Packages

While we strive to ensure timely delivery, grit-tape.com is not responsible for lost, stolen, or delayed packages caused by the shipping carrier. If you believe your package is lost or delayed, please contact us at general@grit-tape.com, and we will assist you in tracking the shipment or filing a claim with the carrier if necessary.

8. Restricted Shipping Locations

While we offer international shipping, there may be certain countries or regions to which we cannot ship due to legal restrictions or carrier limitations. If you are unsure whether we can ship to your location, please contact us at general@grit-tape.com before placing your order.

9. Contact Information

If you have any questions or concerns about our shipping policy, please feel free to contact us at general@grit-tape.com